WARRANTY AND COMPLAINTS POLICY
1. Statutory liability
The Seller is liable for defects of the goods for a period of two (2) years from delivery.
Defects that appear within the first year are presumed to have existed at the time of delivery.
2. Submitting a complaint
Complaints must be submitted in writing:
Please include:
- proof of purchase
- description of the defect
- photos (if possible)
The Seller will respond within 14 days.
3. Remedy of defect
The Seller has the right to:
- repair the product
- replace the product
- reduce the price
- issue a refund
4. Warranty exclusions
The warranty does not cover:
- normal wear and tear
- damage caused by improper maintenance
- trick riding, racing or extreme use
- unauthorized modifications
- damage caused by rental or commercial use
5. Batteries
Battery lifespan depends on usage. Warranty applies according to manufacturer terms.
6. Transport damage
In case of transport damage, the Buyer must notify the Seller as soon as possible and provide photos.
Physical store:
Open: Tuesday–Friday 13:00–18:00, Saturday 11:00–15:00
Address: Pärnu mnt. 160e, Tallinn
Phone: 55 600 912
Contact:
PlayArt OÜ
Pärnu mnt. 26, 10141 Tallinn, Estonia
Registry code: 12163003
Info: info@playart.ee
Phone: 55 600 912